· Software Analyst (August 2007 - Current)
Tek Systems, Little Rock, Arkansas

• Design, code, and support internal engineering website for Alltel Communications.
• Review and code scripts in HTML, JavaScript, PHP, Perl, Linux command line, and Oracle and MySQL.
• Document logical system flows.
• Automate manual engineering research tasks.

· Development Team Lead/Solutions Developer (December 2004-June 2007)
Acxiom Corporation, Conway, Arkansas

• Led / managed team of 9 associates for the JPMorgan Chase Reporting and Analytics team; consisting of Business Systems Analysts, developers, testers, production personnel.
• Managed design, build, production, and support of 4 client applications. Acquisitions Performance, Profit and Loss, Analytical Data Repository, and front end GUI interface to users MicroStrategy (similar to Business Objects). These applications were used by the nation’s largest issuer of credit cards to better target their customers, drive revenue, and measure against performance standards.
• Proceduralized and documented coding standards, data backup and retention strategies, and code versioning.
• Converted a weekly build process from a manually intensive system that took 3 days to complete to a lights-out automated system that completes in 15 hours.
• Created level of efforts (LOEs) estimates for all incoming client work requests using PERT (probability distribution) tools, assessing risks, disk space utilization, process cross impacts, and available resources.
• Managed all phases of the project development process including: timelines, resource allocations, time tracking, milestone achievements, and budgeting.
• Designed new revenue opportunities and enhanced existing revenue streams.
• Designed and documented over 10 projects worth of changes for analytic system. All projects were completed on time and within budget.
• Coded and tested korn shell scripts and SQL processes.

· Client/Server Developer/Analyst (December 2000-December 2004)
ALLTEL Communications, Little Rock, Arkansas

• Supported both production and testing environments of a multiple tier telecom billing/provisioning system (VII).
• Identified coding and data problems, system disruptions, and fixed process errors - one example, saving the company $60,000/month.
• Enhanced billing system by making code changes in C, C++, and embedded dynamic SQL; modify windows via Foundation Repository.
• Maintained over 10,000 source code files related to clients, servers, and shared library executables.
• Fixed/Updated records and produced reports from Oracle 9i database via PL/SQL, SQL*PLUS, cursors, and Korn Shell scripts.
• Debugged both client and server applications using a Unix-based debug tool and Visual Studio.
• Performed around the clock on-call duties, which included coordinating and leading SWAT teams in critical systems situations.
• Provided technical and functional design support for many development projects.
• Designed, created, and supported comprehensive internal website used daily by hundreds of employees.
• Assisted other team members as subject matter expert for both Wireless Number Portability and Switch Interface issues.

· Client Data Analyst (June 1998-December 2000)
Acxiom Corporation, Conway, Arkansas

• Defined, planned, executed, and reviewed data/marketing projects for Sam's Club and Wal-Mart via database management/warehousing. Supported customer at a corporate level.
• Standardized incoming data while performing postal hygiene, privacy suppressions, and householding (identifying duplicates within a set of parameters) for large targeted marketing campaigns.
• Set-up, executed, documented and audited queries/programs through in-house visual program tool - Navigate.
• Built and executed JCL.
• Built and executed queries/programs through in-house structured IF/THEN type language - Quickjob
• Utilized many tools and platforms ranging from DB2, Access, SQL, FTP, CICS applications, Windows NT, UNIX, and IBM OS390 to complete customer projects.
• Managed ad hoc project requests ensuring all pricing, quality, resource, communication, and privacy guidelines were met or exceeded.
• Assisted with design and review phases of implementation of relational database (200 million + records) accessed via DB2 database running on the OS390 mainframe platform utilizing UNIX System Services.
• Built and maintained team web site and departmental LAN security. Trained new associates on various systems.

· Computer Operator (April 1992-December 1994) (September 1996-May 1998)
Lincoln General Hospital, Ruston, Louisiana

• Operated all functions of fully interfaced IBM AS/400 systems.
• Completed PC repairs, software installs, ran and installed CAT5 cabling.
• Ran nightly day-end processing and back-ups for payroll, medical information, laboratory and billing systems.

· Benefits and Compensation Coordinator (November 1995-July 1996)
Gaylord Entertainment Company, Nashville, Tennessee

• Managed corporate short-term and long-term disability programs.
• Wrote job descriptions.
• Communicated with the various companies’ HR departments under corporate (CMT, TNN, Grand Ol’ Opry,Opryland, etc.).
• Assisted with annual benefits enrollment for over 12,000 employees.

· Console Operator (February 1995-November 1995)
Gaylord Entertainment Company, Nashville, Tennessee

• Completed PC repairs, software installs, and help-desk troubleshooting for a multi-business/location corporate company.
• Ran nightly day-end processing and back-ups for payroll, billing, tape management, and other general systems.
• Monitored and performed tasks on multi-integrated IBM AS/400’s, ES9000 and 4381 mainframes, and a multi-tiered PC LAN system.

· Relief / Shift Manager (July 1988-May 1994)
Captain D’s of Ruston, Ruston, Louisiana

• Managed all related tasks of operating a family-style restaurant.
• Managed 15-20 employees.
• Ensured customer satisfaction.
• Completed nightly day end accounting, scheduling, and cost management.

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Professional Skills

• Programming Languages
  -- ASP.NET 2.0, C, C#, C++, Korn Shell, HTML, JavaScript, PHP, Perl, and JCL (JCL maintenance only).
  -- Installing Perl modules, managing Apache installations and custom .htaccess.
  
• Operating Environments
  -- Unix (Solaris, Linux, HP-UX, AIX), AS/400, Windows
  -- Cron and other custom scheduling applications.
  
• Database Systems
  -- Oracle 8i-10g, Sybase 11.5, DB2, MS SQL, MySQL, MS Access
  -- Performance tuning in both batch and OLTP systems.
  
• Applications
  -- Most MS Office applications
  -- SQL editors and developers. (PL/SQL Developer, Toad)
  -- Visual Studio and Unix (gdb) debuggers
  -- FCP Design (Foundation, Windows Design)
  -- Source Forge, CVS, Dimensions source code control / versioning tools
  -- Remedy Helpdesk
  -- Abinitio graphs (database and flat file processing)
  -- Tivoli and Legato Tape Management Systems
  
• Other Skills
  -- Extensive Web Design and Coding
  -- Project planning, documentation, and communication
  -- Entity-Relationship Diagramming and database table structure analysis and design
  -- Mainframe and AS/400 Applications and Operations
  -- Extensive Business Analysis and Communication
  

· Bachelor of Science in Computer Information Systems
Louisiana Tech University, Ruston, Louisiana May 1998
3.75/4.0 for classes in major field of study